Photofabrication Customer Pledge
Photofabrication understands that the customer service is paramount and strive to provide more than the customer expects. Photofabrication pledge the following:
All quotation requests are fulfilled within 24 hours or if complex the customer is immediately advised when the quotation will be sent
We acknowledge all orders to customers with delivery dates
We produce schedules to ensure that we meet quoted delivery dates
If we encounter delivery problems, we will inform customers of the delay and the revised delivery date
We will enable customers to access a web site to check the status of their orders. (Facility available TBA).
We produce detailed method sheets for every job to ensure repeatability of quality standards.
We produce statistics on quality standards and delivery times achieved which is available for inspection by customers.
We are flexible at all times to meet and exceed customers' needs.
The focal point for all customer communication is the Account Manager.
There is a formal complaint procedure which is available on request, but in the first instance customers should contact their Account Manager.
Your Account Manager Team: (L to R) Linda Ellis, Neil Shorten, Kylee Ashwell, Lorraine Wilton, Michelle Sherman
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The photo chemical machining or milling etching process. Thin sheet metal components etched chemically (photo etched metal). Photochemical machining (photoetching) is suitable for etched metal components used in EMC/RFI shielding, encoder disc, actuator, switch contact, screening can, shim, solder mask, rotor lamination, lead frame, filters, heat sink, mesh, connector, applications. laser cutting