Customer Service

Photofabrication believe that enhanced service is given by having a “single point of contact” – namely an Account Manager, who champion the customers’ cause internally.

This allows:

 

• A personal and consistent service
• One person always there with knowledge of the customers’ needs
• In depth knowledge of the customers’ parts
• Greater awareness of customer requirements.
• Fast response to customer requests.

Technology investment to improve customer service:

• High speed broadband email contact directly to the Account Manager
• Sophisticated bespoke quoting system for speed and accuracy
• Automated production control system
• Real time data collection
• Customer portal – online facility for you to progress your order
• Detailed technical back-up for the Account Managers

To see how efficient we are, telephone 01480 226699 to speak to an Account Manager or complete an enquiry form.