Photofab understands that the customer service is paramount and strive to provide more than the customer expects.
Photofab pledge the following:
All quotation requests are fulfilled within 24 hours or if complex the customer is immediately advised when the quotation will be sent.
We acknowledge all orders to customers with delivery dates.
We produce schedules to ensure that we meet quoted and acknowledged delivery dates.
If we encounter delivery problems, we will inform customers of the delay and the revised delivery date.
Real time data collection is used to ensure the most efficient method of manufacture is used and any cost savings passed onto our customers.
We have designed and implemented a customer portal, where customers have access through our website to confirm the progress and expected delivery date of their orders.
We produce detailed method sheets for every job to ensure repeatability of quality standards and full traceability.
We produce statistics on quality standards and delivery times achieved which is available for inspection by customers.
We are flexible at all times to meet and exceed customers’ needs.
The focal point for all customer communication is the Account Manager.
There is a formal complaint procedure which is available on request, but in the first instance customers should contact their Account Manager.
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Photofab can bring your chemical etching project to life, call us today on 01480 226699 or contact us using the form. Join us on social media for the latest news and updates
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Photofab understands that the customer service is paramount and strive to provide more than the customer expects. Photofab pledge the following: All quotation requests are fulfilled within 24 hours or if complex the customer is immediately advised when the quotation will be sent.We acknowledge all orders to customers with delivery dates.We produce schedules to ensure that we meet quoted and …
Our accuracy and industry leading lead times ensure that your springs are heat treated, plated and assembled to give you a finished spring from one source of supply. This helps you reduce your logistics time and therefore reduce product lead times.